ORDERING AND SHIPPING
How much is shipping?
Shipping is free to addresses in Australia.
If you live overseas, we charge $20 AUD for shipping. Please keep in mind any tax/duties that will apply in your country.
When will my order be sent?
Most orders will be packed and sent either the day you order or the next business day. We try to get out your order as soon as possible, but during high volume periods it can take up to 1-3 business days to send out your order.
Where do you ship your orders from?
We work with a warehouse in Melbourne that sends out all of our orders
The address I entered was incorrect?
Please message us straight away to avoid the package leaving the warehouse with the wrong address. If it's already been sent, you can ask Australia Post for it to be redirected.
We can not take any responsibility for incorrect delivery addresses and will not reimburse you for the order or shipping costs.
Can I change or cancel my order?
In most cases are unable to cancel orders or update order details once they are placed (this is because they get fulfilled in the warehouse once placed). Unfortunately you will need to wait until you receive the order to send it back for a refund or to exchange items (we are so sorry about this!!).
Tax and duties for international orders
If you are ordering outside of Australia, your order may be subject to international duties and taxes when the parcel arrives at the destination country. These can be costly, so please check what they are for your country before ordering.
These taxes and duties are required to be paid by the customer upon delivery. Please note that the shipping carrier may not release the parcel without prior payment for these fees.
Peachay cannot be held responsible for any actions, costs, or delays caused due to these customs processes over which we have no control. We recommend contacting your local customs office for more information about possible duties and taxes.
I received a faulty or incorrect item
Please send us an email at firstname.lastname@example.org with your order number, a description of the issue and some photos.
What countries do you ship to?
Australia, Canada, New Zealand, United States, Netherlands, Singapore, Sweden, United Kingdom, Finland, France, Germany, Italy, Switzerland, Spain and Norway
RETURNS & EXCHANGES
Does Peachay cover the cost of returns?
At the moment, we don't cover the cost of sending back items for a refund or exchange.
How do I exchange my order?
We offer exchanges for items that are in their original condition as you received them - unworn, unaltered, not washed and have the tags attached. To start your exchange, please email us letting us know that you would like to exchange. Exchanges must be initiated (by submitting the form) and placed in the post within 14 days of receiving your order. If it has been past 14 days, we may not provide you with an exchange and will return your items to you.
If the size, style or colour is not available at the time of fulfilment, we will process a refund and/or store credit in accordance with our return policy.
Our email is email@example.com
How do I send back my items for a refund?
You may return your order for a refund (excluding any postage fees) if your items are in their original condition (as you received them, unworn, unaltered, not washed and have the tags attached). To start your return, please email us your order number, what you're returning and reason for your return (so we know how to improve!). Returns must be initiated (by emailing) and placed in the post within 14 days of receiving your order. If it has been past 14 days, we may not provide you with a refund and will return the goods to you.
Tip: Always take a photo of your tracking receipt on your phone as soon as you send the package. It's super easy to loose the paper receipt!
Our email is firstname.lastname@example.org
How our gift cards work
Things to know
- Our digital Gift Cards can be purchased here on our website and will be sent to you via email.
- Gift Cards are valid for 3 years from the date of purchase. They can be redeemed on our online store and are subject to our Terms and Conditions.
- Gift cards can be used to buy Peachay products (excluding gift cards)
- Please note that in the case that the product bought with a gift card doesn't fit. If the product is returned, the money will go back onto the gift card (not given as cash).
- Gift cards can not be converted into cash
How to use your gift card
- To use your gift card, you need to enter your unique code you received when you bought the gift card (check your email) into the gift card field at check out.
GET IN TOUCH
Still have questions? We're happy to help! Please email us at email@example.com and we will get back to you within 1-3 business days.