We want to get your order to you as quick as we can, so if you order before 12pm it's usually shipped out the same day. In really busy periods it can take a few days to send out.

We work with a warehouse in Melbourne that sends out our orders

Once an order is placed, it’s usually packed quite quickly, so sadly we’re not always able to make changes. I also can’t guarantee I’ll see your email in time to adjust it before it goes out.

That said, you’re always welcome to email hello@peachay.com and we’ll absolutely try our best to catch it in time if we can 🤍

We don’t have a store or stockists at the moment, but we do host pop-ups in Sydney most months! Keep an eye on our Instagram and make sure you’re signed up to our emails, we’ll always let you know when the next one’s coming up 💘

Australia, New Zealand, Singapore, Sweden, United Kingdom, Finland, France, Germany, Italy, Spain, Norway, Switzerland, Belgium, Japan, South Korea, Denmark, Ireland, Croatia, Portugal, Austria, Philippines, Poland, Iceland, India, Indonesia, Canada and the Netherlands.

If you are ordering outside of Australia, your order may be subject to international duties and taxes when the parcel arrives at the destination country. These can be costly, so please check what they are for your country before ordering.

These taxes and duties are required to be paid by the customer upon delivery. Please note that the shipping carrier may not release the parcel without prior payment for these fees.

Peachay cannot be held responsible for any actions, costs, or delays caused due to these customs processes over which we have no control. We recommend contacting your local customs office for more information about possible duties and taxes.

We offer exchanges for items that are in their original condition as you received them; unworn, unaltered, not washed and have the tags attached.

To start your exchange, please email us at hello@peachay.com letting us know that you would like to exchange. Exchanges must be initiated (by emailing us) and placed in the post within 14 days of receiving your order. If it has been past 14 days, we may not provide you with an exchange and will return your items to you. 

If the size, style or colour is not available at the time of fulfilment, we will process a refund and/or store credit in accordance with our return policy.

You may return your order for a refund (excluding any postage fees) if your items are in their original condition (as you received them, unworn, unaltered, not washed and have the tags attached).

To start your return, please email us at hello@peachay.com with your order number, what you're returning and reason for your return (so we know how to improve!).

Returns must be initiated (by emailing) and placed in the post within 14 days of receiving your order. If it has been past 14 days, we may not provide you with a refund and will return the goods to you. 

Tip: Always take a photo of your tracking receipt on your phone as soon as you send the package. It's super easy to loose the paper receipt!