FAQ

Shipping

What are your delivery times?

Our orders are dispatched from Melbourne, so depending on where you live, delivery times will vary. In general, if your order is going to Melbourne it can take around 2-5 business days to arrive. If you live in metro area of another state it can take around 3-6 working days to arrive. These time frames are just estimates from Australia Post which are subject to change. 

If you're ordering from outside Australia, you can track how long it might take by going to this page.

How much will shipping cost?

Shipping is free to all orders in Australia. There is a $20 flat rate for all overseas orders

Can you provide worldwide shipping?

Yes! It's $20 flat rate for all overseas orders

International tax and duties

For all overseas order please be aware of any import charges your country has. We do not cover the cost of any taxes or charges incurred when the goods arrive into your country.

My Order

Can I cancel my order?

We are unable to cancel orders

What if I receive the wrong product or it's faulty?

Please get in touch with us as soon as possible so we can sort it our for you

What packaging is used?

We use cardboard satchels to send your order and biodegradable satchels.

How do I exchange my order?

If you would like to exchange your fit we can definitely do that for you if the item you would like to swap for is in stock.  To process your exchange, your items must be in their original condition (as you received them, unworn, not washed and have the tags attached). Exchanges must be initiated (by emailing us that you will exchanging your order) and placed in the post within 14 days of receiving your order. If it has been past 14 days, we may not provide you with an exchange and will return your items to you. 

If your item/s are in their original condition and you would like to exchange, please send us an email at returns@peachay.com and we will give you instructions on how to exchange. 

Please make sure you keep your tracking receipt in the event that something happens to your parcel in transit so you can track it down. 

Do you cover returns?

We don't cover the cost of sending back items for a refund or exchange. We do cover the cost to send out your new pair if you exchange.

What's your return policy?

You may return your order for a refund (excluding any postage fees) if your items are in their original condition (as you received them, unworn, not washed and have the tags attached). Returns must be initiated (by emailing us that you will returning your order) and placed in the post within 14 days of receiving your order. If it has been past 14 days, we may not provide you with a refund and will return the goods to you. 


Please send us an email at returns@peachay.com if you would like to organise a refund. 

When will my exchange be sent out?

Once the warehouse has received your order, it can take 1-3 days before they send out your exchange. If you don't receive a tracking number, please email us at hello@peachay.com and we can send it out to you.

Finding the best fit

How do I know which flower fit I am?

You can complete our fit quiz here or refer to your fit chart here. We are happy to help if you aren't sure which fit is best

Why are your sizes flowers?

We've never found a pair of jeans that have 'standard sizing' fit our curves. So it really didn't make sense to use that system. It would also be confusing since we are usually a mix of sizes through our waist to our thighs.

Plus, flowers are much nicer than numbers.

How many times should I try on my jeans?

Our bodies fluctuate during the day depending on many factors like if we are on our period, just eaten a meal ect. You might find they are too tight in the morning but fit perfectly in the evening!

How should my denim fit?

If you would like a firm fit around your waist, we suggest getting a pair that feels quite snug around the waistband when you first try them on. This is because they will stretch a few cm over time. If you are looking for a more relaxed fit, you don't need that snug fit to begin with.

Will the denim stretch after wear?

Because they are denim, they will stretch a few cm after wear. Washing them will shrink them back down a little bit.

Our denim

Why do your jeans fit curves?

We design our jeans from scratch using our own meaurements. We only fit our jeans on women with a smaller waist and juicy hips, booty and thighs. This means we are pretty good at getting a great fit for your curves.

What material do you use?

We use 100% cotton at the moment. Most of our denim is made of organic cotton

What is the difference between the styles?

The Chelsea is our classic straight leg cut, a little relaxed around the thighs and the leg.

The Peachay Jean is a slightly tighter fit around the booty and thighs with a wider leg

The Peachay Jean (slim) is the same fit as the Peachay Jean but has a more straight cut leg.

Are the shorts a similar cut to the Chelsea Jean?

Yes! The shorts are very similar to the Chelsea Jean but as shorts.

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