Where are Peachay jeans made?
Our jeans are made in a factory in Melbourne that has been audited and accredited by Ethical clothing Australia. The pattern making and washing is also done in Melbourne.
What is the difference between the Peachay and Chelsea Jean?
The Chelsea jean is more tapered in the leg than the Peachay jean. The Peachay jean is also more fitted in the bum and thighs.
Why don't you use standard sizing?
I've always hated saying my body was a number, it just sounds weird... There is also so much unnecessary stigma around numbered sizing that we can cut out of our lives, so that's what I did - may you be a lovely flower instead.
Can I try on your jeans anywhere?
Unfortunately the jeans can't be tried on because they are all located at a warehouse in Melbourne. However you can always exchange or return your jeans for a refund if you want to give them a go - we have free shipping!
I'm in between fits, what fit should I get?
We recommend sizing down to have a snug fit on the waist as the jeans will stretch out a few cm after wear. If you are still unsure, please send us a message and we can help.
I made a mistake on my order, can I fix it?
Orders are processed as soon as you place your order. So unfortunately we won't be able to change your order once it's placed
When will my order be dispatched?
All order will usually be dispatched the same or next day that your order is placed. Orders placed on the weekend will be dispatched on the Monday.
Where does my order get dispatched from?
All orders are dispatched from a warehouse we partner with in Melbourne to send and store our product.
Do I need to pay for shipping?
Shipping is free if the delivery address is in Australia. Woo! If you live outside of Australia, shipping fees will be displayed at the checkout
You don't ship to my country, how can I get a pair?
Please send us a message if where you live isn't listed as a place we ship to, we can add it in just for you.
Returns and swaps
If I don't want to keep the jeans I ordered can I get a refund?
Yes you sure can! Just send us an email and we will send you the refund information. As an FYI, you won't need to print anything.
How many days do I have to return them?
We would need to have the jeans back with us within 30 days of you receiving your order.
My jeans don't fit but I would like to try another size or style, what are my options?
You have 2 options:
1. Send us an email that you would like to Swap your jeans. Once the warehouse receives your jeans they will send out the new pair you requested.
2. Place a new order and return the one you don't want. When you are ready to return the pair you don't want, send us an email and we will send you the return details. This method is faster if you want your new pair quicker!
Do you cover the cost of the return or swap?
We don't cover the cost for you to send your jeans back, but we will pay for your swap to be sent out to you.
I live in Melbourne, can collect/return the jeans myself without posting them?
Unfortunately because the warehouse has lots of big machinery and lots of commercial deliveries, we can't have anyone dropping into the warehouse