Returns & Swaps

If you receive your order and they don't fit, we have 2 options for you.

1. You can swap them for another size or style 

2. You can send them back for a refund 

We don't cover the cost of sending your order back to us. However, we will send you your swap for free.
Shipping costs are non-refundable.

 

If you want to swap sizes

If your items arrive and they don't fit like you expected, you can swap them within 30 days of receiving your order. If we receive your order past 30 days, we might not be able to offer you a swap.

1. Make sure that your item/s are unused with the tags attached, unwashed and in the same beautiful condition that you received it. They will find a new place to call home after you return them, so it's important that they are in perfect condition. If we receive your order and it looks worn or the tag isn't attached, we might not be able to offer you a swap.

2. Send us an email at hello@peachay.com to let us know that you want to swap sizes. Please include your order number (this is in your order confirmation email) and what fit/style you would like to swap them for (this helps us improve the jeans).We will provide you with the return address.

3. Send them to our warehouse. It's really important that you include the following inside your return (just on a piece of paper).

  • Your full name

  • Order number ( you can find this on your order confirmation email). If you can't find it, please ask us and we can let you know what it is.

  • That you would like to request for an exchange

  • The new fit/style you would like

We always recommend using trackable shipping or if you are really worried, to purchase shipping insurance, just to make sure your package gets to us safe and sound. This is because we can't guarantee that we will receive your returned item as these services aren’t in our control.

3. Your new size will be send out within 7 days of the warehouse receiving your order.  

 

If you want a refund 

If your items arrive and they don't fit like you expected, you can return them within 30 days of receiving your order for a full refund. If we receive your order past 30 days, we might not be able to offer you a refund.

1. Make sure that your item/s are unused with the tags attached, unwashed and in the same beautiful condition that you received it. They will find a new place to call home after you return them, so it's important that they are in perfect condition. If we receive your order and it looks worn or the tag isn't attached, we might not be able to offer you a refund.

2. Send us an email at hello@peachay.com to let us know that you will be returning the jeans. Please include your order number (this is in your order confirmation email) and a reason why you are returning them (this helps us improve the jeans). We will provide you with the return address.

3. Send them to our warehouse. It's really important that you include the following inside your return (just on a piece of paper).

  • Your full name

  • Order number ( you can find this on your order confirmation email). If you can't find it, please ask us and we can let you know what it is.

  • Reason for return

  • That you would like to request for a refund

We always recommend using trackable shipping or if you are really worried, to purchase shipping insurance, just to make sure your package gets to us safe and sound. This is because we can't guarantee that we will receive your returned item as these services aren’t in our control.

4. You will receive your refund. If all the steps have been followed above then you should receive your refund within 14 business days from when your return was delivered. This may take longer in busy periods. 

If you need any help or have any questions, please send us a email at hello@peachay.com