Free shipping anywhere in Australia
I unfortunately don't cover the cost of returns at the moment. However if you live in Sydney, I could meet you to pick them up.
Free shipping anywhere in Australia. There is an option for express shipping for an extra cost if you would like the jeans delivered quicker. However, if you do pick the express option and need to return the jeans, this shipping fee isn't refundable.
I know that buying pants online is pretty difficult, especially getting the sizing right. If your pants arrive and they don't fit like you expected, you can return them within 30 days of receiving your order for a full refund. If I receive your order past 30 days, I might not be able to offer you a refund.
Here are the steps to getting your refund!
1. Make sure that your item/s are unused with the tags attached, unwashed and in the same beautiful condition that you received it. They will find a new place to call home after you return them, so it's important that they are in perfect condition.
2. Send me an email at firstname.lastname@example.org or a message on instagram to let me know that you will be returning the jeans. Please include your order number (this is in your order confirmation email) and a reason why you are returning them ( this helps me improve the jeans).
3. Since we all know printing return slips is so annoying, all you have to do is write your order number on a piece of scrap paper and pop it in the bag you send back. Just so I know that it has come from you.
4. Send it off to this address:
PO BOX 112,
NSW, Sydney Australia
So, what next?
Once your return is received and checked, I will send you an email to let you know that I have received your returned item/s. If everything is in good condition, your refund will be processed and it will automatically be applied to your original method of payment. This process may take a few days, if you still haven't received the refund after 14 days, please contact us at email@example.com.
Unfortunately I don't cover the shipping cost for returns at the moment. I recommend using trackable shipping or if you are really worried, to purchase shipping insurance, just to make sure your package gets to me safe and sound. This is because I can't guarantee that I will receive your returned item as these services aren’t in my control. I know that was a mood crusher, but I just need to let you know these things.
If you need any help or have any questions, please send me an email or message me on instagram.
firstname.lastname@example.org | http://instagram.com/peachaythelabel